Since your personalized dog harness has to be made according to your configuration, it takes a few days until your order is ready for shipment. Usually you will receive your goods 7-14 business days after the order is received.
If a product received has manufacturing defects, the buyer has the right to request a replacement product within 14 days of receipt of the item. If the case is deemed valid, we will cover the associated costs of delivering a replacement. Please note that you must send a photo of the damage to support@PawAndHeart.com within 24 hours of delivery, otherwise we will not be able to accept the refund.
Yes, PawAndHeart promises a 30-day money back guarantee. Just drop us a line so we can assist you with the process.
Yes! We are in close contact with charities that work to help and rescue dogs in need. With your purchase on PawAndHeart you help to give abandoned dogs a home and sick dogs health.
Yes! PawAndHeart stands for absolute transparency. Therefore, you will receive a few days after your purchase a notification about what your purchase has done with us.